Store terms and conditions

GENERAL TERMS AND CONDITIONS OF THE ONLINE SHOP

§ 1 DEFINITIONS

1. Terms - these General Terms and Conditions of the Online Shop, which set out the principles for the conclusion of distance contracts via the Online Shop, the principles for the fulfilment of these contracts, the rights and obligations of the parties to the distance contract and the principles of the complaints procedure.
2. Customer - a natural person with full legal capacity, a legal entity or a partnership with legal capacity who concludes a distance contract with the Seller.
3. Consumer - any natural person who enters into a legal transaction for purposes which are predominantly outside his trade, business or profession.
4. Entrepreneur – a natural person, legal person or partnership conducting business or professional activity on their own behalf.
5. Seller -
   Sestimi Sp. z o. o.,
   tel. Ten tekst zmienisz w ADMINISTRACJA / Dane Twojej firmy / Dane kontaktowe,
   bok@sestimi.pl,
   NIP 8322099149,
   REGON 540502048
6. Address of the Seller's registered office - **Address of the Seller's registered office
   Głęboka 4C/1
   98-300 Wieluń.
7. Online Shop - internet service of the Seller, available at electronic addresses: https://sestimi.com through which the Customer can obtain information about the Goods and their availability and purchase the Goods or order the provision of services.
8. Distance contract - contract for the sale of Goods / provision of services / provision of digital content or digital services (if applicable) concluded via the Online Shop between the Seller and the Customer.
9. Goods - movable items that the Customer can purchase in the Online Shop. Goods also include services and/or content provided as part of the distance selling contract, unless otherwise specified in these Terms. These Terms apply accordingly to contracts for the delivery of Goods with digital elements, unless otherwise stipulated. In addition to the delivery of the Goods, the Seller owes the provision of digital content or digital services (hereinafter "digital products") that are contained in or connected to the Goods in such a way that the Goods cannot fulfil their functions without them.
10. Digital services - services that enable the Consumer to
    (a) the creation, processing, storage of or access to data in digital form;
    (b) the sharing of digital data uploaded or created by the Consumer or other users of the service;
    (c) other forms of interaction through data.
11. Digital content - data that is produced and provided in digital form.
12. Privacy and Cookie Policy - document that sets out the detailed rules for the processing of personal data and the use of cookies. The Privacy and Cookie Policy forms Appendix No. 3 to the Terms and is available on the website [link to the new Privacy Policy in the shop].
13. Permanent data carrier - material or tool that enables the Customer or Seller to store information addressed to him personally, in a way that allows future access to the information, for a time that corresponds to the purpose of such information and the reproduction of stored information in unaltered form, in particular e-mail.
14. Electronic Order Form - electronic ordering procedure provided by the Seller to the Customer.
15. Electronic withdrawal form – an electronic procedure provided by the Seller enabling the submission of a notice of withdrawal from the contract; available at https://sestimi.com/en-GB/returns-open.html. Until the Seller has dispatched the Goods, the electronic procedure for submitting a notice of withdrawal from the contract can be accessed on the “order summary” page.
16. Electronic complaints form - electronic complaints procedure provided by the Seller to the Customer; available at: [web address to start the return]
17. Sending an order - confirmation of an order by clicking the button by the Customer ["Order and pay" - link defined in the settings of the conditions - name taken from the settings of MODERATION / Terms, consents, guidelines / tab "Rules of the shop" / section "Settings for the automatic content of the rules of the shop"], treated as the submission of a binding declaration of intent by the Customer to conclude a distance contract with the Seller.
18. Account - a record stored in the Online Shop and in the Seller's IT system relating to a specific Customer and the orders placed by him/her and the distance contracts concluded, through which the Customer can place orders, cancel or process them in a timely manner and conclude distance contracts.
19. Assessment of order processing and evaluation of individual Goods - subjective statements and ratings given by the Customer in the form of stars from 1 to 5 for the Online Shop after fulfilment of the order.
20. Subscription Order - an order created automatically as part of a Subscription.
21. Subscription – an electronic service allowing for the automatic creation of Subscription Orders for specific Goods, in accordance with the frequency selected by the Customer, without the need to place separate orders until the Subscription ends.
22. Recurring payments - payments processed as part of the IdoPay payment service provided by the Operator and executed automatically, at specified intervals, used to pay for Subscription Orders based on the consent given by the Buyer at the start of the Subscription (standing order of the Cardholder).
23. Operator – IdoPayments sp. z o.o. with its registered office at al. Piastów 30, 71-064 Szczecin, entered in the Register of Entrepreneurs kept by the District Court Szczecin-Centrum in Szczecin (Poland) under KRS number 0000859711, VAT-UE: 8522666251, REGON: 387039893, share capital: PLN 800,000.00. Address for service: al. Piastów 30, 71-064 Szczecin, Poland, also referred to as: ‘IdoPayments’, being a domestic payment entity in Poland.
24. Card – a payment card issued under the Visa or International or Mastercard International systems, authorised by the regulations of these systems to execute transactions without physical presence.

§ 2 GENERAL PROVISIONS

1. Type and scope of the electronically provided services:
   1. conclusion of distance contracts - in relation to Goods or services sold and/or content provided in the Online Shop,
   2. principles of registration and use of an account in the Online Shop,
   3. adding opinions, comments and ratings - the Customer can give an opinion or comment on their order,
   4. sending e-mails in which the Seller confirms the receipt of an order, the possible receipt of payment and the acceptance of an order for processing.
2. The use of the Online Shop is possible on condition that the IT system used by the Customer fulfils the following minimum technical requirements:
   1. web browser, i.e. Firefox, Chrome, Microsoft Edge;
   2. any programme for displaying files in PDF format.
   3. The Seller shall make these Terms, together with appendices, available via the link on the homepage during and after the conclusion of the distance selling contract. The Customer can download and print them out.
   4. In order to ensure the security of the transmission of messages and data in connection with the services offered, the Online Shop takes technical and organisational measures appropriate to the level of security of the services offered, in particular measures to prevent unauthorised persons from obtaining and modifying personal data transmitted via the Internet.

      § 3 ORDERS

3. The order in the Online Shop can be placed via an account or via the option of purchase without registration. In this case, an internal account is created, on the basis of which the Customer can later create an account. The internal account remains in place until the data is deleted from the system or the account is blocked.
4. The purchase is made by filling in an electronic order form available on the website of the Online Shop. The Goods ordered are selected by placing them in the shopping basket. The electronic order form indicates, among other things, which Goods the Customer wishes to order at what price and in what quantity to the location specified by the Customer. The Customer takes the corresponding technical steps on the basis of the messages displayed. The presentation of the Goods in the Online Shop does not constitute a legally binding offer, but an invitation to order. Service descriptions in catalogues and on the Seller's websites do not have the character of an assurance or guarantee. All offers are valid "while stocks last", unless otherwise stated on the Goods.
5. After the Customer has entered all the required data, a summary of the order is displayed. The order summary contains information about: Data identifying the Seller, the subject of the order, the unit and total price of the ordered Goods, including VAT and other costs if applicable, the selected payment method, the selected delivery method, the time (indication of a delivery date) - plus the cost of delivery (shipping costs according to the shipping cost table).
6. If the subject matter of the contract is the supply of digital content or digital services that are not recorded on a tangible medium or services provided electronically or at a distance, the Consumer agrees to the following in the additional checkbox required for the order and located on the electronic order form: ["I agree to the delivery of digital content not recorded on a tangible medium or to the commencement of the service before 14 days from the date of conclusion of the contract and acknowledge the loss of the right of withdrawal."]. The Seller will confirm receipt of the above consent by e-mail.
7. To place an order, it is necessary to enter the personal data marked as mandatory in the electronic order form, accept the content of the Terms and confirm the order by pressing the button ["Order and pay" - designation from the setting from MODERATION / Terms, consents, guidelines / tab "Terms of the Online Shop" / section "Settings for automatic content of the shop regulations"].
8. The sending of an electronic order form by the Customer is a binding declaration of intent to conclude a distance selling contract in accordance with the content of these Terms.
9. The distance selling contract is deemed to have been concluded when the Seller receives an electronic order form, which is confirmed by displaying a message to the Customer confirming receipt of the order, stating the order number, which is to be regarded as acceptance of the Customer's offer.
10. After the conclusion of the distance contract, the Customer receives an order confirmation in the form of an e-mail message containing the following: Confirmation of acceptance of the order for execution and final confirmation of all essential elements of the order and the general conditions of the concluded distance contract (Terms of the Online Shop with Appendices 1 and 2), information about the Seller, responsibility of the Seller for the quality of performance, services provided by the Seller after the sale and the manner and effects of withdrawal from the contract. The information on the manner and effects of withdrawal from the contract is contained in Appendix 2.
11. Until the Seller begins to fulfil the order:
    1. the Customer can change their order by using the technical solution available on the electronic order form and going through the entire order process again. The order is modified by placing a new order that replaces the previous order. Any payment made by the Customer will be offset against the new order and, in the event of an overpayment, it will be returned to the bank account from which the payment was made.
    2. the Customer can cancel his order by selecting the "cancel order" option on the electronic order form.
12. If the Customer cancels the order, the Seller will refund the payment received within 3 working days. The refund will be made using the same payment method used by the Customer.
13. Delivery takes between 5 and 7 working days from the date of conclusion of the contract.

    § 4 PAYMENT

    1. The Online Shop offers the option of payment in the form of [advance payment, cash on delivery, with payment on account after delivery - depending on the settings and payment profile]. The option of deferred payment is possible in situations individually agreed with the Seller.
    2. Payment for the Goods may be made in the manner selected on the electronic order form at the time of ordering.
    3. Currently available payment methods in the form of advance payments in the Online Shop are: [link with the reference / redirect to the CMS page with a list of the shop's payments].
    4. Retention of title: the Goods remain the property of the Seller until full payment has been made.

       § 5 DELIVERY

    5. On the electronic order form, the Customer selects the type of delivery by marking the choice made.
    6. In the event of non-acceptance of the Goods by the Customer, which leads to the return of the Goods to the Seller, the Seller may withdraw from the purchase contract. Withdrawal from the contract is effected by sending a declaration in the form of an e-mail to the Customer.
    7. In the case referred to in point 2, the Seller is obliged to reimburse the Customer immediately for the payment received for the Goods purchased by him.
    8. The delivery methods currently available in the Online Shop are: [Link with reference/redirection to the CMS page with the shop's listed deliveries].

       § 6 WITHDRAWAL FROM THE CONTRACT - ELECTRONIC RETURN FORM

    9. The Consumer who has concluded a distance contract may withdraw from this contract within 14 days without giving reasons. In the event of cancellation of the distance contract, the contract shall be deemed not to have been concluded.
    10. In the event of cancellation of the contract, the Consumer shall only bear the direct costs of returning the Goods.
    11. The Consumer’s statement must clearly express their intention to withdraw from the contract; in particular, the Consumer may:
        a. use the electronic withdrawal form available on the Online Shop’s website: https://sestimi.com/en-GB/returns-open.html or, until the Seller has dispatched the Goods, use the electronic procedure enabling the submission of a statement of withdrawal on the “order summary” page.
        b. withdraw from the contract using the withdrawal form, which is Appendix 2, by sending it to the Seller’s registered office.
        c. The Seller shall immediately confirm, on a durable medium, receipt of the notice of withdrawal from the contract submitted in the manner specified in points a and b.
    12. Timely dispatch of the declaration is sufficient to comply with the deadline.
    13. The period for cancellation of the contract begins:
    14. in the case of a contract under which the Seller delivers the Goods and is obliged to transfer ownership - upon taking possession of the Goods by the Consumer or a third party designated by him who is not the carrier, and in the case of a contract which:
        1. includes several items that are delivered separately, in instalments or in parts - from the time of taking possession of the last item, the last instalment or the last part;
        2. the regular delivery of Goods for a certain period of time - from the time the first item is taken over;
    15. for other contracts - from the day the contract is concluded.
    16. The cancellation form (Appendix 1 to these Terms) and the information on exercising the right of cancellation (Appendix 2 to these Terms) are provided in electronic form.
    17. The right to withdraw from the sales contract concluded remotely does not apply to contracts:
    18. the supply of Goods or services for which the price is dependent on fluctuations in the financial market which cannot be controlled by the trader and which may occur within the withdrawal period;
    19. the supply of Goods made to the Consumer’s specifications or clearly personalised;
    20. the supply of Goods which are liable to deteriorate or expire rapidly;
    21. the supply of sealed Goods which are not suitable for return due to health protection or hygiene reasons and were unsealed after delivery;
    22. the supply of Goods which are, after delivery, according to their nature, inseparably mixed with other items;
    23. the supply of alcoholic beverages, the price of which has been agreed upon at the time of the conclusion of the sales contract, the delivery of which can only take place after 30 days and the actual value of which is dependent on fluctuations in the market which cannot be controlled by the trader;
    24. contracts where the Consumer has specifically requested a visit from the trader for the purpose of carrying out urgent repairs or maintenance. If, on the occasion of such visit, the trader provides services in addition to those specifically requested by the Consumer or Goods other than replacement parts necessarily used in carrying out the maintenance or in making the repairs, the right of withdrawal shall apply to those additional services or Goods;
    25. the supply of sealed audio or sealed video recordings or sealed computer software which were unsealed after delivery;
    26. the supply of a newspaper, periodical or magazine with the exception of subscription contracts for the supply of such publications;
    27. contracts concluded at a public auction;
    28. the provision of accommodation other than for residential purpose, transport of Goods, car rental services, catering or services related to leisure activities if the contract provides for a specific date or period of performance;

        § 7 CONSEQUENCES OF CANCELLATION OF THE DISTANCE CONTRACT

    29. The Seller shall reimburse the Consumer within 14 days of receipt of the notification of withdrawal from the contract for the sale of an item all payments made by him, including delivery costs, in accordance with the most favourable delivery method offered by the Seller:
    30. the refund of payments shall be made by the same payment method used by the Consumer;
    31. if the Consumer exercises his right of withdrawal by using the electronic refund form, the refund will be made by the method chosen by the Consumer and to the bank account indicated by him;
    32. if the Seller has not offered the Consumer to collect the Goods himself, he may withhold reimbursement of the payments received from the Consumer until he has received the Goods back or the Consumer has provided proof of return, whichever is the earlier.
    33. The Seller may offer the Consumer to collect the Goods from the Consumer himself. However, if the Seller has not made such an offer, the Consumer must return the Goods to the Seller (or a person authorised by the Seller) without delay, but at the latest within 14 days of the day on which the Consumer withdrew from the contract. To meet the deadline, it is sufficient to dispatch the Goods before the deadline expires. Goods returned by the Consumer should be sent to the address of the Seller's registered office.
    34. The Consumer must pay for any diminished value of the Goods that goes beyond what is necessary to establish the nature, characteristics and functioning of the Goods, if this diminished value is due to the use of the Goods.
    35. The Consumer may not withdraw from the contract if the digital content or digital services are provided against payment of a price and the non-compliance of the digital content or digital services with the contract is insignificant.
    36. The Seller may demand the return of the material data carrier on which he has delivered the digital content within 14 days of receipt of the Consumer's declaration of cancellation. The Consumer must return the data carrier immediately and at the Seller's expense.
    37. The Seller is obliged to refund the price only for the part that corresponds to the digital content or digital service that does not comply with the contract, as well as for the digital content or digital service whose delivery obligation has been cancelled by the cancellation of the contract.

        § 8. COMPLAINTS

14. A complaint may be lodged due to a defect in the Goods or non-compliance of the Goods with the distance contract concluded:
    1. via the electronic complaints form;
    2. in writing to the address of the Seller's registered office or by e-mail to [e-mail contact address of the shop from ADMINISTRATION / company data].
15. In the notification, it is necessary to specify a defect that the Goods have in the buyer's opinion, assert claims against the Seller and - if possible - document the said defect and provide proof of purchase of the Goods in the Online Shop. The Seller shall respond to the complaint within 14 days of its receipt. If he does not respond within the aforementioned period, it is assumed that he recognises the complaint. The response to the complaint shall be sent to the Buyer by the Seller in writing or on a durable medium.
16. The steps to be taken by the Buyer to submit a complaint, including the method of delivery of the Goods complained about to the Seller, are indicated in the various stages of the electronic complaint form.
17. If the Seller considers the complaint to be justified: The costs of replacement, repair, including the shipping costs associated with the complaint of the Goods, shall be borne by the Seller.
18. The Seller is liable for non-compliance with the purchase contract concluded at the time of remote delivery, which is discovered within two years of that date, unless the period of use of the Goods specified by the Seller is longer. The Seller shall repair or replace the Goods within 14 days of recognising the complaint. The costs of repair or replacement, in particular postage, freight, labour and material costs, shall be borne by the Seller. The Consumer must make the Goods to be repaired or replaced available to the Seller. The Seller shall collect the Goods at his own expense.
19. The provision of digital content or digital services is carried out in accordance with the principles:
    1. digital content shall be deemed to have been supplied when the digital content or the means enabling access to or downloading of the digital content has been made available to the Consumer or to a physical or virtual device independently chosen by the Consumer for that purpose, or when the Consumer or such a device has accessed it;
    2. the digital content is deemed to have been delivered when the Consumer or the physical or virtual device that the Consumer has independently selected for this purpose has accessed it.
    3. the Seller is obliged to bring the digital content or digital service into conformity with the contract within 21 days from the date on which the trader was informed by the Consumer of the lack of conformity, without unreasonable inconvenience to the Consumer and taking into account its nature and the purpose for which it is used. The costs of bringing the digital content or service into conformity with the contract shall be borne by the Seller.

       § 9. EVALUATIONS

20. During your visit to the Online Shop, you can submit a review of the processing of your order or of the Goods by clicking on the interface next to the Goods or on the link contained in the e-mail. Entering a review is voluntary and free of charge. The evaluation is voluntary and free of charge and can only be submitted once per order.
21. The rating can be marked with asterisks from 1 to 5 and the text can be limited to 65,535 characters.
22. The ratings are stored and publicly displayed on the Online Shop's website and on the websites https://zaufaneopinie.idosell.com and https://trustedreviews.idosell.com.
23. The Seller verifies the added opinions using the e-mail address that was used to purchase the Goods in question. An opinion submitted by a person using the e-mail address used during the purchase process is labelled on the shop's website with the note "Opinion confirmed by purchase". Any other opinion will be labelled as "opinion not confirmed by purchase". .
24. The Seller can publish selected opinions, as well as opinions on a specific item from his other Online Shops. In addition, the Seller can limit the number of reviews displayed.
    6 The Seller will not change the content of the ratings or the stars awarded by the Customer.
25. The Customer is solely and independently responsible for the content of the rating. The Seller reserves the right to delete a rating within the framework of the statutory provisions and these terms and conditions.
    It is forbidden to publish information that is untrue, misleading, vulgar, aggressive, offensive or blatantly immoral. It is also unacceptable to upload content that is unlawful, infringes the rights of third parties or constitutes an act of unfair competition. 9.
26. The Customer undertakes not to post any content that contains links to external websites, is of an advertising nature or contains personal data of third parties.
27. At the express request of the Customer, the content of the ratings can be hidden from other users of the shop, but the assigned star rating is included in the overall rating of the shop and the Goods.

    § 10. INTELLECTUAL PROPERTY

28. The Customer declares that he/she is not entitled to any rights, including copyrights or related property rights, to the ratings and statements made by him/her, with the exception of the right to use the Online Shop in the manner specified in the Terms. The Customer is not authorised to record, reproduce, pass on, publish or disseminate content unless such a right arises from the statutory provisions or the Terms.
29. The Customer is not authorised to interfere with the content, in particular he is not authorised to interfere with the content, structure, form, graphics, operating mechanism or other elements of the Online Shop.
30. By posting comments (ratings) in the Online Shop, which constitute works within the meaning of copyright law, the Customer grants the Seller a non-exclusive, free, temporally and spatially unrestricted licence to use these works and the right to grant a sub-licence to the Seller's partners, which also includes making the work publicly available in such a way that everyone has access to it at a time and place of their choice (Internet). The licence is granted in respect of all areas of exploitation known at the time it is granted, in particular the following areas of exploitation:
    1. in the context of the recording and reproduction of the work in any technique - in particular by printing, reprography, magnetic recording, digital technique, i.e. using any technique on any audiovisual or visual medium, in particular on audiovisual media, CDs, computer discs, in a multimedia network, including the Internet and related online services, as well as reproduction, recording, use on the Internet, advertising, reproduction of the recording in electronic form in computer memory and in internal and external networks;
    2. the use of the entire work or parts of the work or elements of the work - with the possibility of making changes resulting from the nature of the respective Internet medium - in all publications, in particular online, digitally, in newsletters and information, alone or in combination with other works or parts of works; the use of the entire work or parts of the work for the purposes of sales promotion and advertising, in particular in the form of audiovisual, audio and media advertising;
    3. in the context of the distribution of the original or the copies on which the work has been recorded - placing on the market, lending, renting the original or the copies;
    4. in the context of the distribution of the work in a manner other than that specified above - public performance, exhibition, projection, reproduction, broadcast and rebroadcast and making the work available to the public in a way that enables anyone to have access to it at a place and time of their choice;
    5. the use of works for advertising and marketing purposes.
31. The deletion of an account or a comment has no influence on the validity of the above-mentioned licence.

§ 11. TERMS AND CONDITIONS OF SALE IN THE SUBSCRIPTION MODEL

1. An electronic service in the form of a Subscription may be provided by the Seller to the Buyer.
2. The use of the Subscription enables the periodic delivery of selected Goods, at intervals specified by the Customer, without the need to place further orders until the Subscription ends. Payment for the Subscription is made exclusively using the Recurring Payments mechanism and only via a single Card.
3. Unlinking the Card from the Subscription terminates the Subscription.
4. Recurring Payment transactions will only be executed after the Cardholder has registered with the Operator (or the entity through which the Operator processes Transactions). The purpose of registration is to verify that the Customer ordering the Recurring Payment is the authorised holder of the Card that will be charged. Before registering the Card on the transaction website, the Customer is required to consent to regular charges by activating the Recurring Payments service. The consent is stored on the Operator's website.
5. The Buyer creates a Subscription by selecting this form of purchase in the Electronic Order Form. Confirmation of the creation of the Subscription is sent immediately to the Buyer's email address provided when placing the first Subscription Order.
6. The Customer manages the Subscription through the Account according to the available options.
7. The Subscription is made for an indefinite period.
8. The Customer may terminate the Subscription at any time. Termination of the Subscription by the Customer is tantamount to withdrawing consent to further charges under Recurring Payments. In this case, no further Subscription Order will be created. If the Subscription is terminated after the date specified in the email referred to in point 11, the current Subscription Order will be fulfilled as the last one.
   a) The Subscription is terminated by the Buyer selecting the ‘Terminate subscription’ option in the settings of the Subscription, which are available after the Customer logs in from their Account.
   b) The Buyer may also terminate the Subscription by contacting the store's customer service by email bok@sestimi.pl.
9. The Seller has the right to terminate the Subscription, of which it shall inform the Buyer by e-mail or by telephone at least 7 days in advance. In this case, no funds will be debited from the Card and no further Subscription Orders will be created.
10. The Seller is entitled to change the prices of the Goods during the Subscription period, of which the Buyer shall be informed by e-mail, as referred to in point 11.
11. The Seller shall send the Buyer an e-mail message about the creation of a Subscription Order, specifying its subject, quantity, price (including any price changes, if applicable), delivery date and the date of the planned withdrawal of funds from the Card - no later than 3 days before the withdrawal of funds from the Card. In addition, the Seller shall inform the Buyer of the possibility of terminating the Subscription by including a link to the settings allowing the termination of the Subscription from the Customer's Account and the date on which it will take effect. If the Subscription is terminated after the date specified in the email, the termination will take effect for subsequent Subscription Orders. This means that the Subscription will be terminated, but the current Subscription Order will be fulfilled last.
12. If the attempt to charge the Card fails, the Customer will be informed by email that the payment cannot be collected. Possible reasons for the failure to collect the payment include: insufficient funds on the Card, expiry of the Card or technical problems.
13. The expiry of the Card linked to the Subscription or the inability to authorise the payment order for other reasons will result in the termination of the Subscription.
14. The subscription order will only be fulfilled after the funds have been successfully debited from the Card.
15. Termination of the Subscription results in the immediate termination of the contract for the sale of the Goods.

§ 12 FINAL PROVISIONS

1. These Terms are valid from [date of the last publication of the previous Terms - taken from the history of changes]. The contract language is […]. Our articles can only be delivered to […].
2. If a provision of these Terms is amended or declared invalid by a decision of a competent authority or court, the remaining provisions shall remain in force and shall be binding on the Seller and the Customer.
3. The Seller reserves the right to amend these Terms. All contracts concluded prior to the entry into force of the new Terms shall be fulfilled on the basis of the regulations in force at the time of the current Terms.
4. The law applicable to the resolution of any disputes arising from these Terms and Conditions is Polish law. Such disputes shall be settled by the competent common court. A Customer who is a Consumer may also use out-of-court complaint and redress procedures. At the same time, we would like to inform you that these procedures are voluntary and both parties must agree to them. JL 25 July:
5. Platform of the European Commission for online dispute resolution (OS) for Consumers: http://ec.europa.eu/Consumers/odr/. We are neither willing nor obliged to participate in dispute resolution proceedings before a Consumer arbitration board. For contracts with merchants, legal entities, legal entities under public law, special funds under public law and with Customers who do not have a domestic place of jurisdiction, the place of jurisdiction is [...]. However, we reserve the right to bring an action at the Customer's place of business.

APPENDIX 1
Sample cancellation form
(If you wish to cancel the contract, please complete and return this form).

• To [the name, address and e-mail address of the entrepreneur must be inserted here by the entrepreneur]:
• I/we (*) hereby revoke the contract concluded by me/us (*) for the purchase of the following Goods (*)/the provision of the following service (*)
• Ordered on (*)/received on (*)
• Name of the Consumer(s)
• Address of the Consumer(s)
• Signature of the Consumer(s) (only for notification on paper)
• date
  (*) Delete as appropriate.

APPENDIX 2
INFORMATION ON EXERCISING THE RIGHT OF CANCELLATION
Sample cancellation form
(If you wish to cancel the contract, please complete and return this form).

• To [the name, address and e-mail address of the entrepreneur must be inserted here by the entrepreneur]:
• I/we (*) hereby revoke the contract concluded by me/us (*) for the purchase of the following Goods (*)/the provision of the following service (*)
• Ordered on (*)/received on (*)
• Name of the Consumer(s)
• Address of the Consumer(s)
• Signature of the Consumer(s) (only for notification on paper)
• date

Cancellation policy
The Consumer has the right to cancel the contract in accordance with the following provisions.

You have the right to cancel this contract within 14 days without giving any reason.

The period for cancelling the contract ends after 14 days:

1. in the case of a purchase contract, from the day on which you have taken possession of the Goods or on which a third party named by you, who is not the carrier, has taken possession of the Goods;
2. in the case of a contract which provides for the transfer of ownership of several separately delivered Goods, from the day on which you or a third party named by you, who is not the carrier, took possession of the last Goods;
3. in the case of contracts which provide for the transfer of ownership of Goods delivered in instalments, from the day on which you or a third party named by you, who is not the carrier, took possession of the last instalment or the last item;
4. for contracts for the regular delivery of Goods for a certain period from the day on which you or a third party named by you, who is not the carrier, took possession of the first Goods;
5. in the case of contracts for the supply of services or digital content that is not supplied on a tangible medium, from the date of conclusion of the contract.

In order to exercise your right of cancellation, you must inform us, i.e.: [name of the Seller, address of the company headquarters, telephone number, e-mail address - taken over by IAI-System.com from the Customer data] of your decision to cancel this contract by means of a clear declaration (e.g. a letter sent by post, fax or e-mail).
You can use the sample cancellation form, but this is not mandatory.
You can also fill in the electronic return form available on the website of the Online Shop: [website address - to be filled in after the main domain].
If you make use of this option, we will immediately send you a confirmation of receipt of the cancellation on a durable medium.
To meet the cancellation deadline, it is sufficient for you to send your notification of exercising your right of cancellation before the cancellation period expires.

**Consequences of the revocation**

If you withdraw from this contract, we shall reimburse to you all payments received from you, including the costs of delivery (with the exception of the supplementary costs resulting from your choice of a type of delivery other than the least expensive type of standard delivery offered by us), without undue delay and in any event not later than 14 days from the day on which we are informed about your decision to withdraw from this contract. For this repayment, we will use the same means of payment that you used for the original transaction, unless expressly agreed otherwise with you, in which case you will not be charged any fees for this repayment.
In the case of contracts that provide for the transfer of ownership of the Goods and where we have not offered to collect the Goods in the event of cancellation, we will withhold the refund until we have received the Goods back or until you have provided proof that you have returned the Goods, whichever is earlier.
Please send the returned Goods immediately and in any case within fourteen days at the latest from the day on which you inform us of the cancellation of this contract to: [name of the Seller, full address of his place of business - taken from the Customer data by IAI-System.com]. The deadline is met if you dispatch the Goods before the 14-day period has expired. You must bear the direct costs of returning the Goods.
Due to the weight and dimensions of the Goods, their return in the event of cancellation of the contract may involve higher costs than normal postal shipping. If you wish to use the services of a courier service, it may be necessary to send the consignment on a pallet, which is more expensive than normal postal delivery.